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Assurances and Limitations
- Domestic home visits are made by mutual consent between
the customer and TechScope, and where agreed
they are necessary to the nature of the inquiry or the request
for assistance.
- Prior to the visit, as much relevant information about
the job is ascertained in order to assist TechScope
with any appropriate preparation, in terms of materials
and equipment. For tasks other than tuition, not every
eventuality or technical issue that arises will be foreseeable,
and therefore, as a result of the initial visit, any diagnosis
of the problem(s) may require a subsequent visit
in order to gather appropriate additional materials, such
as software, in order to complete the task(s).
- Area coverage for home visits extends to the whole of
Worcestershire and Herefordshire. Discretion,and consideration
of circumstances, will be applied to requests for service
or tuition outside these county limits.
- a) Diagnostics: Subject to the consent as described
in 1), and in the event that no service work actually
transpires as a result of the visit, a minimum call-out
charge of £25.00 will apply to areas beyond a 5 mile
radius of Great Malvern, increasing on a zone-scale relative
to the 2 counties' limits, to a maximum of £45.00.
Such a call-out charge will form part of an agreement to
undertake on-site diagnostic work before TechScope
leaves base.
For example: Visits to Upton Upon Severn, Colwall,
and Leigh Sinton will incur no charge. Visits to Worcester
and Ledbury incur the minimum charge of £25.00, only
if the visit does not include remedial service work.
b) Service Work: In the event that a visit for initial
diagnostic purposes results in service work carried
out during the same visit (as will most often be the case),
the call-out charge will be waived**, and normal service
rates will apply. **For Zones 3 & 4 (see
map in seperate window), the call-out charge will be
waived only if the extent of the service visit exceeds 1
hour.
- For domestic service only, immediate payment for works
carried out, whether for diagnostic only or service (including
diagnostic), will be required on completion of the visit,
whereupon a receipt shall be provided.
- Due to the issues and findings that may arise during a
diagnostic visit, all findings relevant to the original
inquiry*** will be reported at the time of the visit
and an estimate of the time required to complete the tasks
will be provided to the customer. This will help the customer
decide how much of the remedial work they wish to
have undertaken, and whether they wish to split the work
between a number of visits, in consideration of the time
estimate. Such estimations need to take account of the nature
of the problems, including the speed at which the computer(s)
operate, which are highly variable between different machines,
as well as any time required to assist the customer in a
level of education pertaining to the findings, and with
regard to the customer's desire to be so informed. Any time
period which includes a continuation of the tasks as
agreed over and above the estimates given will be disregarded
for charging purposes. In other words, if an estimate of
work is set at 2 hours, and the work takes 3 hours, the
customer will only be charged for 2 hours. Similarly, if
an estimate for work is set at 2 hours and the work only
takes one hour, the customer will be charged for the single
hour, not the 2 hours as given in the estimate. The reason
for giving estimations in this way protects both the customer
from overcharging, and TechScope from carrying
out tasks that are not agreed and then disputed.
For example: Diagnosis reveals the presence of several
different virus infections. The customer accepts the need
for work to remove those infections, and to install and
configure new anti-virus software. TechScope
also recommends the installation of a service patch, a firewall
and anti-spyware software, and provides a total estimate
of 3½ hours to complete all these tasks. The customer
decides to only have the viruses removed, and the AV and
service patch installed. A revised estimate for these tasks
is set at 2½ hours, including any informal training.
No further work other than what is agreed is carried out.
The customer is charged only on the basis of the agreed
work and revised estimate.
***Any findings not directly related to the original inquiry,
or not relevant to the remedial work deemed necessary, will
be advised to the customer for further consideration.
- TechScope is committed to customer confidentiality
and the integrity of private data. Customers are invited,
if they so wish, to consult with TechScope
in the strictest confidence any concerns regarding
the nature of data contained on the computer(s) in question,
or regarding the evidence for usage history of the computer(s)
by persons under 18 and under customer guardianship. TechScope
will not volunteer or disclose information or discuss
private data, with the customer or with any other party,
unless a prior request to do so is made by the customer
before work starts, whether such work is purely diagnostic
or otherwise. The same principles apply to tuition
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